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Charge 4 sensors on back not working

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‎08-28-2022 02:14 - last edited on ‎12-14-2022 13:55 by Fitbit Moderator

‎08-28-2022 02:14 - last edited on ‎12-14-2022 13:55 by Fitbit Moderator

My screen is working fine but I have no heart rate or step data. No lights are responding on the back. Sync appears to be working and time is correct. I have turned the heart rate off and back on and restarted the device while charging. Ideas?

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‎08-29-2022 15:46

‎08-29-2022 15:46

@thia26 , A warm welcome to the Community! Thank you for trying the restart and turning the heart rate off/on. 

 

As these steps did not help, please give our team a call or chat with them , so that they get a closer look at your case. 

Here you'll find our contact options. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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