Charge 4 showing "active call"

[Moose666]

Hi, my Charge 4 gives me an "active call" notification every 1-2 mins while I am on any type of call. It's very annoying as it makes me think I'm getting notifications. My Inspire only gave me this notification once after being on a call for 10 mins.

Also when I receive a text msg my Chart 4 vibrates twice in 1 minute for the same text msg, this is also annoying as I think it makes me think I got another text when I didn't. I have rebooted, repaired and set up my Charge 4 again with the same issue. I have an iPhone 8 with the the latest iOS and my Charge 4 & Fitbit app are also up to date... anyone any ideas?

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you here, @Moose666.

I understand how are you feeling and appreciate all the efforts in trying to fix this notifications issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

[Moose666 · Accepted solution]

Hi,

The issues resolved by going to Settings > About > Clear User and then setting it up brand new again!

Many thanks 🙂

[Schwimmy11]

Is this fix on the app?  I don’t see the options and the notifications are driving me crazy!

[AlejandraFitbit]

It's great to see you here, @Schwimmy11.

Regarding your inquiry, you need to follow these steps directly from your Charge 4. Please try them and keep us updated.

I hope to hear from you soon.

[Schwimmy11]

Clearing the user seems to have worked!  Rebooting did not as suggested to me before. Thanks!

[AlejandraFitbit]

Those are great news, @Schwimmy11.

I am glad to hear that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!

[Schwimmy11]

Unfortunately this fix seemed to only be temporary. The active call notifications have started again. I cleared user and it only fixed the issue for a couple days. Any other ideas to fix this issue?

[AlejandraFitbit]

Thanks for the update, @Schwimmy11.

Keep in mind that our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

[corwinofamber]

Same problem here; brand new Charge 4. 'Active Call' seems to be a problem that exist(ed) on Charge 3 as well. Is there some reason there is no setting to simply disable this? Seems weird to want to know who you are on a call with; presumably you knew when you answered the phone or called a person. : ) 

[corwinofamber]

anyone... bueller... looking for an answer besides 'clear user'. Won't that also delete the user history?

[corwinofamber]

Still nothing. What news, Fitbit?

[corwinofamber]

Multiple attempts to 'clear user' and restart fitbit, reinstall app, readd the Charge 4 - no dice. Same behavior persists.  

[Schwimmy11]

@AlejandraFitbit This problem actually disappeared for quite a while and has returned out of nowhere. I tried rebooting and cleared the user but that did not work at all this time. Is there a way to escalate this issue?  It makes me not want to use my fitbit anymore. Thanks. 

[Mtnman97]

So it looks like this issue has yet to be corrected in about a year?!?  Still no real permanent fix?

[WilsonFitbit]

Hello everyone. @Mtnman97 Welcome to the community forums. 

Thank you for your feedback and for the information. Have you tried to restart your Charge 4? If not, I'd recommend trying to perform a restart by following the instructions in this help article: How do I restart my Fitbit device?

Hope this helps. 

[Schwimmy11]

The latest update appears to have mostly resolved the issue. I do get a notification about an active call after 30 minutes or so which is way more manageable than before. 

[WilsonFitbit]

@Schwimmy11 Thank you for your reply. 

I appreciate the information and thanks for your help in trying to resolve this matter. If you have any different questions or inquiries, I recommend posting them in a new thread. 

See you around. 

[Mtnman97]

I have tried the tricks listed in the thread and it is still happening.  I believe I have the latest firmware as well. ☹  48.20001.100.43?? Right?

[WilsonFitbit]

@Mtnman97 Thank you for your reply. 

I appreciate your help in following the tips that are suggested in this thread. At this time, I'd recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.