Charge 4 shows X during the set up process

[FitbitUser105]

Had this Charge 4 for a few months and the Heart Rate function stopped working over the weekend.

I tried a reboot which didn't help so I tried a Factory Reset which also did not help and in addition it would not sync. The fitbit.con/setup icon is now on the display so I tried to run the Setup process and after I enter the code I see an X on the display and it stops responding. Anyone seen this?

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @FitbitUser105. Welcome to the Community Forums.

Thanks for your efforts while troubleshooting your Charge 4, I'm sorry that you're going through this experience. While you've tried some steps, please give a try to the following in the given order:

1. On the Fitbit app, tap your profile picture > Charge 4 and remove the tracker.
2. Remove your Charge 4 from the Bluetooth settings.
3. Force stop the Fitbit app on your phone.
4. Reboot your phone and restart your tracker.
5. Open the Fitbit app, tap your profile picture > Set Up a Device.
6. Select your Charge 4 and follow the onscreen instructions.

[jackneucom]

this does not work, it continues to show X no matter how many times I try 😞

[LizzyFitbit]

Welcome to the Community, @jackneucom.

Thanks for letting me know about your Charge 4, and your efforts while trying the steps suggested in my post. I'm sorry your tracker is still not working and given this situation, I'd recommend contacting our Support team so they can see what can be done to bring you back on track. Please click here to get connected with them via chat or phone, and make sure to share every step tried on your own.