Charge 4 shows fitbit logo and the number 100

[AsickofthisW]

charge 4 had no issues until i misplaced it for a few weeks. stopped syncing and then when it charged it said i had to download or update app on my phone (android) now displaying an active fit bit logo (dots light up n change which dots are lit) and the number 100. help? dont really want it to be $200 waste of my time and money. Also have no response when touching the button.

Spoiler
@SantiR would you have any ideas? or know anyone whom might be able to help?

Moderator edit: subject for clarity/Merged posts

[WilsonFitbit]

Hello @AsickofthisW Welcome to the community forums! Thank you for the information! 

If your Charge 4 shows the Fitbit logo and a message to download or update the App, then it is possible that it has been removed from your Fitbit account. If this is the case, I recommend following the steps below: 

1. Tap the Today tab Fitbit logo in black, which looks like 13 circles in the shape of a diamond, where the circles are larger from left to right, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

For more information, I recommend visiting the following help articles: How do I set up my Fitbit device? Why can't I set up my Fitbit device?

Hope this helps! 

[AsickofthisW]

 now displaying an active fit bit logo (dots light up n change which dots are lit) and the number 100. am no longer getting any reaction form the device. its just the logo and the #100

[MetalMastodon]

Try restarting the whole process from scratch. First remove the device from your fitbit account. Then completely uninstall the app, make your phone's bluetooth "forget" the fitbit. Reinstall the app and then re-add the device.

Seems the sync became totally de-synced from it being away from your phone for so long. The process I suggest may or may not be overkill, but it's a good idea to just get all possible issues out of the way without having to waste anymore time troubleshooting. Hope it goes well!

Edit : While you're at it, there is also a way to do a factory reset of the device itself. https://help.fitbit.com/articles/en_US/Help_article/1186.htm

Might as well add this into the process while you're at it. Note though, the factory reset process is a physical pain in the rear end! It is almost physically impossible but I got it to work eventually lol. 

[AsickofthisW]

Appreciate the advice but still not getting anywhere with it.  If I take it off the charger it goes black screen n won't light up again untill it's been on charge for a couple hours.  

I think I'm accepting that it's a waste of my time effort and money.  See how long my sister's lasted her I may buy another one but atm I wouldn't even recommend. A certainly not a charge 4. 

Ironically I dug out my fitbit ONE hasn't been charged for 3+ years works fine. Just had to do an update on it.

Moderator Edit: Merged posts

[WilsonFitbit]

@AsickofthisW I'm sorry for this experience. @MetalMastodon It's great to see you around and thanks for your input. 

@AsickofthisW Since the inconvenience has persisted, I recommend contacting our Support Team for further assistance. You can contact them through chat or over the phone. Click here to get connected. 

On a side note, thanks for the update about that you've been using your Fitbit One. 

See you around.

[JorgeRodrigues]

I had the same problem! Just a screen with the fitbit logo and the number 100, unable to connect to the phone and unable to start!

[Lintoyo]

I have the same 

problem It happened on 9/15

[sarahgavin]

16/09/22

I also have the same issue although I haven’t misplaced it. Just stopped lighting up like the battery had died, now all I get is logo and 100 when on charge. Off charge just blank screen. 

[JuanFitbit]

@sarahgavin @Lintoyo @JorgeRodrigues An warm welcome to the Community! Thank you for your messages and efforts troubleshooting this. 

As the issue persists, please give our team a call or chat with them so that they get a closer look at your cases. 

Here you'll find our contact options. 

[PrissiC]

---

@JuanFitbit wrote:

@sarahgavin @Lintoyo @JorgeRodrigues An warm welcome to the Community! Thank you for your messages and efforts troubleshooting this. 

As the issue persists, please give our team a call or chat with them so that they get a closer look at your cases. 

Here you'll find our contact options. 

---

---

@JuanFitbit wrote:

@sarahgavin @Lintoyo @JorgeRodrigues An warm welcome to the Community! Thank you for your messages and efforts troubleshooting this. 

As the issue persists, please give our team a call or chat with them so that they get a closer look at your cases. 

Here you'll find our contact options. 

---

How about not asking everyone to chat and just give us solutions?

Same problem as all these other people. All support is going to do us placate and say 'sorry' just spend more money. 

[JorgeRodrigues]

Yes definetly don’t have the time for this. Big disappointment, Apple Watch will have to be next purchase then!


Jorge Vieira Rodrigues

[wench]

Me too. Did anyone get a resolution or is this little thing dead?

[glittalogik]

I got this too, removed from the app and tried re-pairing. App found the device successfully but I can't enter the bloody pairing code because the screen goes blank immediately after the smiley face 🤦🏻‍:male_sign: Seems like a corrupted firmware/bootloader or something but I doubt there's anything that can be done about it.

I've gone through a Charge 2, 3, and 4, and been disappointed by the lifespan every time. Kept hoping things would improve with the next upgrade, but here we are yet again. I guess it's time to do some shopping around for a more reliable brand...

[JuanFitbit]

Hi everyone . Thank you for your messages. 

If you haven't done so please give our team a call or chat with them so that they get a closer look at your cases. 

Here you'll find our contact options.