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Charge 4 sleep information inaccurate

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‎01-28-2021 08:18 - last edited on ‎12-14-2022 16:09 by Fitbit Moderator

‎01-28-2021 08:18 - last edited on ‎12-14-2022 16:09 by Fitbit Moderator

Hi. All was well until this morning when my Charge 4 only recorded my sleep to about 3 am then just stopped and gave me a really low score which was inaccurate.  I made no changes - what gives? 

 

 

Moderator Edit: Clarified subject

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‎01-29-2021 05:55 - last edited on ‎08-26-2024 04:42 by Fitbit Moderator

‎01-29-2021 05:55 - last edited on ‎08-26-2024 04:42 by Fitbit Moderator

Welcome to the Community, @alexp9999.

If your sleep information isn't accurate, I recommend trying the following:

  1. Make sure to not take off your tracker during the night.
  2. Do you remember being awake during the night? If yes, that solves it! Keep in mind that your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three.
  3. Restart the tracker. See instructions in the help article: How do I restart my Fitbit device?.
  4. Confirm that the tracker is snug on your wrist (with an HR tracker, the lights shouldn't be visible).
  5. Try sleeping with the tracker on your non-dominant hand.
  6. If the setting was set to sensitive, please switch it to normal. 
  7. If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I edit my sleep history in the Fitbit app?.​

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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‎01-29-2021 05:55 - last edited on ‎08-26-2024 04:42 by Fitbit Moderator

‎01-29-2021 05:55 - last edited on ‎08-26-2024 04:42 by Fitbit Moderator

Welcome to the Community, @alexp9999.

If your sleep information isn't accurate, I recommend trying the following:

  1. Make sure to not take off your tracker during the night.
  2. Do you remember being awake during the night? If yes, that solves it! Keep in mind that your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three.
  3. Restart the tracker. See instructions in the help article: How do I restart my Fitbit device?.
  4. Confirm that the tracker is snug on your wrist (with an HR tracker, the lights shouldn't be visible).
  5. Try sleeping with the tracker on your non-dominant hand.
  6. If the setting was set to sensitive, please switch it to normal. 
  7. If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I edit my sleep history in the Fitbit app?.​

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-29-2021 06:45

In response to AlejandraFitbit

‎01-29-2021 06:45

I put the fitbit tracker on a tighter setting - worked the next night so problem solved I think! 

 

Thanks!

Alex

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‎02-01-2021 06:35 - last edited on ‎08-26-2024 04:42 by Fitbit Moderator

In response to alexp9999

‎02-01-2021 06:35 - last edited on ‎08-26-2024 04:42 by Fitbit Moderator

Those are great news, @alexp9999.

I am glad to hear that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-30-2022 05:09

In response to AlejandraFitbit

‎08-30-2022 05:09

Regarding #2 above, "Do you remember being awake during the night? If yes, that solves it! Keep in mind that your tracker will detect if you are awake and will stop the sleep tracking process."

 

This can't be right. I am older and I get up, sometimes twice, to use the bathroom. There were times in the past that my charge 4 continued to count my hours when I returned to sleep, but lately it stops.

 

If what you say is true... that the fitibit stops counting sleep if you wake up during the night then it is highly inaccurate for many sleepers.

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