Charge 4 sleep information not accurate

[Awakenow]

It’s 5:30 in the morning and my Charge 4 says I slept until 7:11 in the morning. Yikes - I’ve been up and moving around. How do I fix this? Very frustrating I can’t trust this reading. I have a terrible problem with sleeping and was looking forward to more sleep information.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Awakenow.

I understand how are you feeling and will be glad to help you out with this sleep issue. Please try the following steps:

1. Make sure to not take off your tracker during the night.
2. Do you remember being awake during the night? If yes, that solves it! Keep in mind that your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three.
3. Restart the tracker. See instructions in the help article: How do I restart my Fitbit device?.
4. Confirm that the tracker is snug on your wrist (with an HR tracker, the lights shouldn't be visible).
5. Try sleeping with the tracker on your non-dominant hand.
6. If the setting was set to sensitive, please switch it to normal. 
7. If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I edit my sleep history in the Fitbit app?.​

Let me know the outcome.

[Deaddog]

I also have a problem with the sleep, how do I put my own post regarding my problem. I am constantly getting errors that can't log my sleep time. Getting very frustrated with this charge 4.

[AlejandraFitbit]

Hey @Deaddog, welcome to the Community.

I understand how are you feeling and will be glad to help you out with this sleep issue. Regarding your inquiry, if you want to start you own topic, you go to the board you prefer and click in the "Start a Topic" button in the upper left corner.

Now, can you please provide me with a screenshot of the error you are seeing? Have you tried the steps I provided in my previous post?.

I hope to hear from you soon and let me know how the troubleshoot goes.

[Awakenow]

Thank you for your suggestions.

Jolyn

[AlejandraFitbit]

You are welcome, @Awakenow. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!

[RomanCabana]

What? Why would it stopped the sleep tracking merely because a person woke up? People wake up in the middle of the night, often even get up for several minutes. Why wouldn't this just simply be logged as a period awake?

I found that if I fall asleep on the couch and experience both REM and deep sleep, then get up and go to bed the Charge 4 can't seem to combine that into a single sleep session. In fact it's a rare night that I found that the Charge 4 seems to be anywhere in the ballpark in terms of reflecting my sleep pattern.