Charge 4 started giving me trouble when trying to charge it

[SleepinBeaute]

a

Moderator Edit: Clarified subject

[Bigone]

Yes ditto have some same issues with my Charge 4

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, it's good to see you around. 

@SleepinBeaute Thank you for sharing all these details about the inconvenience you've been having with your Charge 4 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

@Bigone If this is related to the battery, please make sure that you've followed the steps provided in this article. If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here. 

[MTyH]

I have the same issue and have gone through the same steps. My Charge 4 will buzz, restart, and show me the smiley face and then nothing. It should have plenty of battery because when this started today, it have 50% when I plugged it in while getting ready for dinner. I came back and all of the above started. 

[RachelGomez1619]

Tips to fix-

Clean the connections.
Try a different outlet or charger. 
Replace the cable. 
Move closer to your phone.
Check the Bluetooth connection. 
Disconnect other Bluetooth devices. 
Close the Fitbit app. 
Check for Fitbit updates.

Regards,

Rachel Gomez

[MTyH]

Thanks, I’ve tried all of these but no luck so far. At one point it displayed 100 in the middle of a square on the screen but then went blank again. 

[SleepinBeaute]

Hun? I'll keep trying then. Thanks for letting me know.

It's been determined that my Fitbit is no longer able to work. So I'm moving on...

[Bigone]

Always a pain when you have to go buy something else!

[DavideFitbit]

Hi everyone, thanks for sharing that you've been having the same problem and that you already tried the steps suggested. 

If you already tried the steps mentioned here earlier, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.