Charge 4 stopped syncing with my iphone on July 9

[ElsieS]

I switch between my charge 2 and charge 4 in the fitbit app and sync the two daily. Fitbit shut down the dashboard on July 8 and I have not been able to sync my data since July 9.  The data is on my charge 4, but the charge 4 won't sync with the app.  All I get is a message to "download or update the app" which I already updated today.  Where is my data?

Moderator edit: clarified subject.

[ManuFitbit]

Hi @ElsieS. Welcome back to the community.

Thank you for sharing the inquiry regarding the Charge 4. 

Please, try to set up when your phone is the only Bluetooth device next to your Charge 4 to prevent any interference with the connection.

Additionally, please give a try to these other steps in the following order:

1. Remove your Charge 4 from the Bluetooth settings on your phone.
2. Check if the Fitbit app is updated
3. Force stop the Fitbit app and reboot your phone.
4. Restart your Charge 4.
5. Open the Fitbit app and pull down on the screen to force a manual sync.

[MMMckinney]

I have done all this.  Deleted my charge 4, now i cannot add it back, turned off the phone, deleted the app, Deleted my account, reloaded the app. checked for updates, says no. tried to add my tracker and still getting the same message....update the app to upload the watch.  HELP.......WATCH STILL WORKS GREAT!

[ElsieS]

I finally got reconnected after I found a solution in the community. Don’t try to add your Fitbit back to the Bluetooth link on your iPhone. I was able to add the Fitbit back in the Fitbit app!

Still lost all my data for Tuesday and Wednesday

[ManuFitbit]

Welcome to the forums @MMMckinney. 

Thank you for providing the details regarding your Charge 4 and the steps that you already tryied in order to set it up. 

Please confirm that you have followed all the points listed in this help article: Why can't I set up my Fitbit device?

Glad to know @ElsieS that you managed get it solve.