Charge 4 stopped tracking my sleep score

[kojo86]

Hello! My Fitbit stopped showing my sleep stages, but I managed to fix it by rebooting my device and re-install the app on my phone. Both have the latest updates. Yay! Now I get my sleep stages but I don’t get any sleep score? My app says “not enough quality sleep data was collected” (I slept 6 hours and 6 minutes)

I’m a premium member so that shouldn’t be the problem.

Please help 🙂

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @kojo86. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

Are you still having this issue? Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see: What's sleep score in the Fitbit app?

With that said, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?