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Charge 4 stopped tracking sleep after firmware update

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‎11-05-2022 13:38 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

‎11-05-2022 13:38 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

I have run the firmware update on my Charge 4 on 18th October, and it does not track sleep data ever since. Tried to restart, still does not work. Does anyone have any idea what happened and how can it be fixed? Thanks!

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‎11-08-2022 13:25 - edited ‎11-08-2022 13:42

‎11-08-2022 13:25 - edited ‎11-08-2022 13:42

Hi there @Sophia_Rex. Welcome to Community Forums.

 

I appreciate the information and the troubleshooting performed. I'd recommend you check these articles, How do I track my sleep with my Fitbit device? and How do I track heart rate with my Fitbit device?. 

 

Also you can follow these steps to restart your device.

 

Hope this helps.

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