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Charge 4 stuck on Fitbit Logo

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‎02-28-2022 09:58 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

‎02-28-2022 09:58 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

my Fitbit does not seem to work properly anymore. I only get to see a screen with the Fitbit logo and a link to the setup webpage. My iphone does still find the device via bluetooth and recognises it but it says that it can’t synchronise with it and want me to reinstall it, but this does not work. I’ve already tried to reset it once, which didn’t work either. Any advice?

 

Moderator Edit: Clarified subject

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‎03-01-2022 06:11 - edited ‎10-30-2023 03:34

‎03-01-2022 06:11 - edited ‎10-30-2023 03:34

Hi there, @Larad299. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done, I'd recommend trying the following:

  • Remove your Charge 4 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 4 again.
  • If there is no connection, restart your Charge 4.

If you can't get started with your Charge 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-01-2022 06:11 - edited ‎10-30-2023 03:34

‎03-01-2022 06:11 - edited ‎10-30-2023 03:34

Hi there, @Larad299. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done, I'd recommend trying the following:

  • Remove your Charge 4 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 4 again.
  • If there is no connection, restart your Charge 4.

If you can't get started with your Charge 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes