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Charge 4 stuck on Fitbit logo

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‎09-12-2023 01:53 - last edited on ‎09-12-2023 08:46 by Fitbit Moderator

‎09-12-2023 01:53 - last edited on ‎09-12-2023 08:46 by Fitbit Moderator

My charge 4 just stopped working and went onto the Fitbit logo on the screen!! I have reset it pressing the button 3 time's on the charge cable but it just comes back up with the logo won't come off the screen. I have unpaired it fróm my phone but now can't pair it back up again 🙈 any advice would be greatly appreciated 🙏

 

Moderator Edit: Clarified subject

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‎09-12-2023 08:49

‎09-12-2023 08:49

Hello there, @HullJamie123. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before posting here. 

In addition to the steps you've done so far, please try the following:

  • Unpair your Charge 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 4 again.
  • If there is no connection, restart your Charge 4.

If you can't get started with your Charge 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎09-12-2023 08:49

‎09-12-2023 08:49

Hello there, @HullJamie123. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before posting here. 

In addition to the steps you've done so far, please try the following:

  • Unpair your Charge 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 4 again.
  • If there is no connection, restart your Charge 4.

If you can't get started with your Charge 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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