Charge 4 stuck on Fitbit logo

[HullJamie123]

My charge 4 just stopped working and went onto the Fitbit logo on the screen!! I have reset it pressing the button 3 time's on the charge cable but it just comes back up with the logo won't come off the screen. I have unpaired it fróm my phone but now can't pair it back up again 🙈 any advice would be greatly appreciated 🙏

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @HullJamie123. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before posting here. 

In addition to the steps you've done so far, please try the following:

• Unpair your Charge 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 4 again.
• If there is no connection, restart your Charge 4.
  
  

If you can't get started with your Charge 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?