Charge 4 stuck on firmware update

[SunsetRunner]

I reset me Fitbit but now the screen won’t change and I don’t know what to do I have done everything! 😭

 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out and for the image attached. I understand how you must be feeling. 

In addition to the steps you've done, please try the following:

• Remove your Charge 4 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 4 again.
• If there is no connection, restart your Charge 4.

If you can't get started with your Charge 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[SunsetRunner]

Hi I fixed it this morning by deleting my acc and making a new one thank
tho !!

[MarreFitbit]

@SunsetRunner Awesome! I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!