Charge 4 stuck on message "To start download the Fitbit app"

[damoa666]

Watch ran out of battery. Now when I try to sync it won’t and watch keeps telling me to update or install app to connect. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @damoa666. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 4.

As per the message on the Charge 4's screen, it seems that your Fitbit device is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Fitbit device as a connected device. If so, please unpair/remove it.
• Remove the Fitbit device from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Fitbit device again.
• If there is no connection, restart your Fitbit device.

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?