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Charge 4 stuck on message "Unable to change PIN. Please try again"

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‎02-20-2023 15:14 - last edited on ‎02-21-2023 08:11 by Fitbit Moderator

‎02-20-2023 15:14 - last edited on ‎02-21-2023 08:11 by Fitbit Moderator

Device: Charger 4

Message: "Unable to change PIN. Please try again."

 

I've tried looking up others who've had the same problem, literally no answers that work. 


Is there a way I can re-find my password?? I changed my password, via my email, but Idk how to change or find this elusive PIN!


After resetting the device itself, I tried to the Lock device thing, but it asked me for this elusive PIN that I don't remember (I haven't used it for so long//)  and since after that it goes to the regular 'change pin' but then it hits me w that message, "Unable to change PIN. Please try again." It's so frustrating!

 

- can't they send me a link or something to to my email for me to set it up?

 

 

Moderator Edit: Clarified subject

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‎02-21-2023 08:13 - edited ‎07-12-2023 05:58

‎02-21-2023 08:13 - edited ‎07-12-2023 05:58

Hi there, @Mary511. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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