Charge 4 stuck on "To start download the Fitbit app" message

[vipinverma]

Issue: Unable to sync Charge 4 to Fitbit App

Error Message on phone while connecting to Charge 4: An app is needed to use the device

Mobile Phone Model: Samsung Galaxy S22 Ultra

Issue since (duration): Several Weeks

Steps tried:  restart phone, restart charge 4, delete/reinstall fitbit app, turn off/on bluetooth, turning off notifications in fitbit app

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @vipinverma. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Charge 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 4.
• If there is no connection, restart your Charge 4.
• Once your Charge 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Charge 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.