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Charge 4 stuck on red exclamation mark

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‎02-29-2024 00:46 - last edited on ‎03-01-2024 08:07 by Fitbit Moderator

‎02-29-2024 00:46 - last edited on ‎03-01-2024 08:07 by Fitbit Moderator

Cant synch my fitbit. Help! Getting red circle with exclamation mark. Charge 4 HR

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-29-2024 14:22

‎02-29-2024 14:22

Hello @lyndylu 

I moved your post from the Fitbit.com dashboard forum to the Charge devices product help forum since your question is directly related to your Charge 4.

This help article has the recommended troubleshooting steps to try: Why won't my Fitbit sync? (<-- click link)

Rieko | N California USA MBG PE

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‎03-01-2024 08:08

In response to RiekoC

‎03-01-2024 08:08

Welcome to the forums @lyndylu.

Thank you for sharing the inquiry regarding your Charge 4. Sorry to see that your device is having this difficulty.

Beside the suggestion provided by @RiekoC, please restart your device as indicated in the help article: How do I restart my Fitbit device?

In addition, try to change your clock face.

I appreciate you taking the time to help @RiekoC 

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