Charge 4 tracked too many steps while I was sleeping

[Pip2242]

So my Charge 4 has been amazing over the past year but I woke up this morning to find I had walked 12k steps and burned off 1200 Cal's during my sleep. So unless I've started sleep walking, the Fitbit has gone a bit loopy and giving me incorrect data. Just for clarity, I have checked the house cameras from last night and no adventures were had. So, can anyone help me?

I've tried resyncing several times, I've rebooted the Fitbit and turned the phone on/off several times but no luck.

Any advice?

Cheers, Pip

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Pip2242. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. I understand where your concern is coming from. 

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

If you want to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?

[Pip2242]

Hi Maree,

Thanks for your advice but I'm afraid it's not relevant to the issue. My Fitbit is not linked to anything other than the Fitbit app on my phone. I'm still getting irregular step counts, I wake up in the morning and have a couple of thousand steps already complete before I've even rolled out of bed. I've only had the Fitbit a year, it really shouldn't be playing up like this. 

What else do you advise?

Thanks,

Pip