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Charge 4 tracker not showing sleep data

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‎03-21-2022 15:15 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

‎03-21-2022 15:15 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

I have read through other posts and tried rebooting, synching, deleting and reinstalling Fitbit app and unpaid/repair to phone.  Firmware and app are up to date. My charge 4 tracker still won't show sleep info on it. It shows perfectly in the app but I want it on the tracker. I read after I got my charge 4 that this is an issues since 2020, why are the charge 4 still sold if the can't do/show everything they are meant to?

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‎03-24-2022 17:50

‎03-24-2022 17:50

Welcome to the Fitbit Community, @Denebmia.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

 

Our team is aware that some Charge 4 devices don't show sleep data and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Have a nice day.

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