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Charge 4 tracks 'sleep' while not wearing it.

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‎03-04-2024 05:49 - last edited on ‎03-06-2024 07:58 by Fitbit Moderator

‎03-04-2024 05:49 - last edited on ‎03-06-2024 07:58 by Fitbit Moderator

Hi,

My Charge 4 has started doing something very strange - it frequently thinks I'm wearing it when I'm not, usually in the evening. On Saturday night I took it off to have a bath just before 10pm and put it on my bedside table. I only put it back on again when I went to sleep, at around midnight. (I often don't wear it until I'm ready to go to sleep because I don't want it to think I'm asleep when I'm just sitting in bed reading.) The next morning it said I'd had a brilliant night's sleep, but when I looked at the details it said I'd gone straight into light, then almost immediately deep sleep for two hours between 10pm and midnight, when I wasn't even wearing it!

Does anyone know why this might happen and what I can do to correct it? I've toggled the settings for sleep sensitivity but it still does it randomly - not every time, but frequently enough that it's getting annoying!

 

Moderator edit: edited title to clarity.

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‎03-06-2024 08:04

‎03-06-2024 08:04

Hello, @DragonRider83, welcome to the Fitbit Community.

Thanks for posting in regards this situation with your Charge 4 tracking sleep mode.

My best recommendation would be restarting the Charge 4 and then double check you're wearing the Fitbit correctly, since this can impact the correct tracking of your data.

Let me know how it works after you've checked this.

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