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Charge 4 very difficult to charge

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‎05-03-2021 14:33 - last edited on ‎12-14-2022 16:09 by Fitbit Moderator

‎05-03-2021 14:33 - last edited on ‎12-14-2022 16:09 by Fitbit Moderator

It can take me hours and hours to charge my Charge 4. I almost always have to wiggle the charger around on the device to get it to start charging. And more often than not, when I check on it a little while later, it was display a message saying the device isn't charging. Then I have to wiggle the charger around some more before it'll finally connect (I guess) to start charging. This has happened since day one, so it's not dirty connections or anything like that. 

 

Any suggestions? This is my fourth Fitbit device and I'm starting to think it is going to be my last. 

 

 


Moderator edit: subject updated for clarity

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‎12-12-2022 23:30

In response to DavideFitbit

‎12-12-2022 23:30

I have been having the same problem with my charger. The issue is the design. It is likely it is working as intended, but it is EXTREMELY difficult to get the pins lined up. It is such a frustrating customer experience and has me questioning whether to continue or move to a different brand. It would be good if you have some guidance on how to get the alignment or better still if you have a replacement charger with an improved design

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