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Charge 4 warranty claim approved, nothing shipped

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‎11-01-2022 03:41 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

‎11-01-2022 03:41 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

Hey everyone,

 

The wristband for my Charge 4 snapped this summer, so I filed a claim. In the status report I see that the claim has been approved, but I haven't received any e-mail confirming this or telling me what steps to take next, and a new watch hasn't been shipped yet. It's been over a month since the claim was approved, how long does this normally take? And if something has gone wrong, who should I contact about this? Finding it really difficult to find information about this on the website, so decided to ask here.

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‎11-01-2022 05:50

‎11-01-2022 05:50

Get with support

 

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Stepping in the U.S.A. since September 2013. Android 14

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