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Charge 4 won't charge anymore

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After some 26 months the copper has worn away from the charging point 

Fitbit no longer operable

how can this be fixed

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Lifespan of 2 years is typical for most models

im buying garmin

Moderator Edit: Clarified subject

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2 REPLIES 2

Hi there, @Davelooe. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 4 won't charge. I'll be glad to help you with this issue. 

As a first approach, please restart your Charge 4 as described in this help article How do I restart my Fitbit device?

If the restart doesn't work and you haven't felt a vibration on your watch during this process, confirm that you've tried the following steps:

  • Clean the charging contacts on the back of your Versa 3 using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I've moved your post to the Other Charge Trackers board for organization purposes. 

Hope that helps. 

Maria | Community Moderator, Fitbit


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The problem is the copper has worn away from one of the charging points

Sent from my iPad
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