Hi there, @Christine54. Welcome to the Fitbit Community Forums. It's sad to hear that your Charge 4 is not charging anymore. I'll be glad to help you with this.
Sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
When it has had two hours, try restarting your Charge 4 once again. I would recommend trying this maybe twice in a row if a first try doesn’t work.
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