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Charge 4 won't charge past 1%

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‎03-29-2023 07:00 - last edited on ‎03-29-2023 08:03 by Moderator Alum

‎03-29-2023 07:00 - last edited on ‎03-29-2023 08:03 by Moderator Alum

My Fitbit Charge 4 has completely stopped charging today.
The screen states it has 1% (or 0%) battery life when attached to the charger, however the number doesn't go up, even after hours of being connected to the power.
So far, I have tried everything suggested on this community forum when having a problem with charging: different locations, cleaning the pins, resetting the device, trying different USBs - nothing has worked.
The device still responds normally, because it buzzes when I attach the charger and push the reset button on the cord. It also displays information on the screen, and reacts to me trying to go through the settings. However, it turns off immediately when disconnected from the charger.
I hope someone can help me out, as I bought this device less than a year ago.

 
 
 
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‎03-29-2023 08:02 - last edited on ‎02-12-2024 09:02 by Fitbit Moderator

‎03-29-2023 08:02 - last edited on ‎02-12-2024 09:02 by Fitbit Moderator

Hi, welcome to the Community forums, @Amadeo1494. 

Thank you for all the information provided regarding this inconvenience with your Charge 4. 

The problem you described could be related to the display or to the battery. If you haven't done so already, please follow the steps listed here below that have been useful for other users experiencing similar issues: 

  1. Complete restart procedure again.
  2. Follow all these steps in case you're having trouble to charge your device. 
  3. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 
Davide | Italian and English Community Moderator, Fitbit


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‎03-29-2023 11:32

In response to DavideFitbit

‎03-29-2023 11:32

Hi @DavideFitbit ,

 

I have followed every single step, however nothing has fixed my issue.
The display is fully responsive, so it is definitely not a screen related problem.
Also, cleaning and restarting the device has had not effect.
Are there any other ways of fixing the issue?

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‎04-03-2023 07:40 - last edited on ‎02-12-2024 08:51 by Fitbit Moderator

In response to Amadeo1494

‎04-03-2023 07:40 - last edited on ‎02-12-2024 08:51 by Fitbit Moderator

@Amadeo1494 Thanks for your reply and for confirming that you already tried the steps suggested. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox. 

See you around in the community. 

Davide | Italian and English Community Moderator, Fitbit


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