04-16-2020
16:06
- last edited on
12-14-2022
16:20
by
MatthewFitbit
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04-16-2020
16:06
- last edited on
12-14-2022
16:20
by
MatthewFitbit
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why won't my charge 4 connect to GPS? It just keeps on showing "connecting" but never does. Had no trouble with the Ionic GPS connecting...
08-12-2020 23:06
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08-12-2020 23:06
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@Daniel2020 Read the rest of the thread. There is a work around that seems to do the trick at the cost of battery life, while Fitbit try to fix the GPS Dynamic setting.

08-13-2020 04:53
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08-13-2020 04:53
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I can't find "GPS settings" on my Charge 4. It's not in the settings app.

08-13-2020 05:34
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08-13-2020 05:34
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GPS settings are as follows - from the home screen (clock) swipe left and after about 3 swipes (depending on how many apps you have on the device) you will see the setting icon, touch the icon and then swipe up until you see GPS (it's second from the bottom) touch GPS and you are in the GPS settings. When set as you desire touch the side sensor 3 times and it takes you back to your home screen.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

08-13-2020 05:40
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08-13-2020 05:40
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Thanks. I did that. But GPS is not one of the settings. I have Brightness, Vibrations, Heart Rate, Do Not Disturb, Notifications During Sleep, and About. No GPS.

08-13-2020 06:24
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08-13-2020 06:24
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You should have in addition "active zone minutes", "Screen time out" then GPS. Go into "about" and see which version you have. Also, look in your phone App and see the version (it's in the Help section) To be up to date the device version should be 48.20001.96.29 and the phone app 3.27 (20243520)
If you are not up to date you need to frequently synchronise your Charge 4 with the App in the phone and the updates will eventually arrive. ( it could take some time)
There may be a quicker way but I have no experience of it - perhaps a moderator will pop up.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

08-13-2020 06:36
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08-13-2020 06:36
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Thanks. No I don't have the most recent version. I have 48.20001.78.33. Phone app is up to date. But now I have bigger issues. I haven't been able to sync since Monday evening and the device is not showing up under my Bluetooth settings.....

08-13-2020 06:49
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08-13-2020 06:49
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I suggest you contact support or put up a detailed new post with which a moderator can assist you, this is not something I'm familiar with.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

08-13-2020
06:55
- last edited on
09-09-2021
06:09
by
JuanJoFitbit
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08-13-2020
06:55
- last edited on
09-09-2021
06:09
by
JuanJoFitbit
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Thanks. I will give it a shot. My aim is to be able to use the Charge 4 without having to use the phone GPS, which was the purpose of acquiring the Charge 4.
Thanks. I will play with it. I have a Charge 2 which is still functional and I went to the Charge 4 in the hope of not having to bring the phone along.
Concur. I may be one of the ones jumping ship.
Moderator edit: merged reply

08-13-2020
15:52
- last edited on
09-09-2021
06:10
by
JuanJoFitbit
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08-13-2020
15:52
- last edited on
09-09-2021
06:10
by
JuanJoFitbit
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This happened to me and I just simply turned my phone off and then back on , otherwise contact them direct
it’s on the actual watch not in the apps on your phone
on your watch swipe 4 to see settings
in
settings swipe up until you see gps settings
in gps settings
gps mode - built in gps
- glonass on
- gps low power mode off
i have attached photos for you and hope helps
Moderator edit: merged reply

08-13-2020 16:29
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08-13-2020 16:29
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Thanks. I have to wait for my firmware version to update to this version. I don't have an option for GPS settings currently...
08-13-2020 16:35
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08-13-2020 16:35
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That’s very strange as on the charge 4 they are there , You do have to scroll up a bit to locate it
I would call support
08-13-2020 17:46
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08-13-2020 17:46
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Not available on firmware version 48.20001.78.33 which I have. The most recent firmware version is 48.20001.96.29 and they apparently roll out the updates gradually....
08-14-2020 06:25
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08-14-2020 06:25
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It looks like there is a way to manually get the latest firmware.
- Using the Fitbit phone app, tap on the Charge 4 icon at the upper left of the screen
- On the Account screen that appears, scroll down until you see "Help" under the DISCOVER section.
- Tap on the > to the right of where it says Help
- At the bottom of the Help screen, it should say "Check for Charge 4 update". Tap on that to get the latest firmware.
08-19-2020
06:40
- last edited on
09-09-2021
06:11
by
JuanJoFitbit
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08-19-2020
06:40
- last edited on
09-09-2021
06:11
by
JuanJoFitbit
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Where do you find those settings options?! On the Watch or the phone?
Where do yo find this? I don’t have that option in settings.
Neither do I!
Moderator edit: merged reply

08-19-2020 06:57
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08-19-2020 06:57
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Envoyé de mon iPad

08-19-2020 07:36
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08-19-2020 07:36
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Noting the above, if you do not have these settings on your device you are due an update which will install them. Updates are transferred in the background when you sync your device to the App.
This page provides more info.
https://help.fitbit.com/articles/en_US/Help_article/1871.htm
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

08-19-2020 18:43
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08-19-2020 18:43
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your clock screen to the fourth display that shows 'Weather' and
'Settings'. tap 'Settings', scrwl down 4 screens to 'GPS Settings and
you'll see the two optional GPS settings - GPS Mode and 'Glonass'.
08-21-2020 00:01
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08-21-2020 00:01
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I'm afraid my charge 4 is going back in its Bix and being returned. I thought 8 was the only one having issues until I googled Charge 4 not syncing and charge 4 not connecting to GPS. Duff useless product. Worst purchase ever 😞

08-21-2020 02:36
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08-21-2020 02:36
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08-21-2020 03:46
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08-21-2020 03:46
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fitbit.
Thanks Liz

