Charge 4 won't connect to GPS

[Seanski1964]

My fitbit versa 4 has stopped connecting to GPS. Its 20 months old and I'm doing the same run as always.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Seanski1964. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. I understand where your concern is coming from. 

I'd recommend trying the following tips:

• Follow the recommendations for wearing your device for exercise. For more information, see How do I wear my Fitbit device?
• Try loosening the band 1 notch.
• Make sure your device doesn't touch your wrist bone.
• Wait until GPS is connected to start the exercise.
• Note that if you’re using GPS for the first time in an area, connecting to GPS satellites might take several minutes. Heavily wooded areas and tall buildings can increase the time it takes to connect to GPS satellites.
• If GPS didn’t connect the first time, wait 5 minutes before you start the exercise again.
• If your tracker doesn’t connect to GPS satellites, you can end the exercise, change the GPS mode to Phone GPS, and start the exercise again. To change the GPS mode, see How do I manage the GPS settings on my Fitbit device?
• To reduce the time it takes for your device to connect to GPS satellites, hold your arm parallel to your body near your head and at least 2 inches away from you when you connect to GPS and start an exercise.

See if GPS connects after each step:

1. Force quit, and reopen the Fitbit app to refresh the connection with your device. For instructions, see the Apple help article or the Google (Android) help article.
2. On your phone, go to Settings >Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.

[pskn]

Dont fitbit notice that a ton of people complain about gps not working since latest firmware update?

[Seanski1964]

No doubt we will be offered the chance of a free upgrade for the price of a new watch!Sent from my Galaxy

[Sam1976]

Same here! Did you manage to resolve this issue?

[Seanski1964]

Not yet but still trying some tips.Sent from my Galaxy

[ssnider530]

Ran the update on mine Monday and has not connected since.

[rlmawhite]

Exactly the same issue here.  Same area.  Same watch. 
updated and now it won’t connect to gps.  

[curleysue66]

This information hasn't helped.  Ever since the update my Charge 4 won't connect to GPS.  Is there a fix on the companies end to make this right?

[Sigwolf]

Add me to the list.  GPS worked fine for years.  Since the latest update it is intermittent, at best.  The posted tips are useless, as this is clearly a problem introduced by the firmware update.  Fitbit needs to address, and fix the problem they caused.

[rlmawhite]

I called the customer service and they all but confirmed that the new update caused this issue.  States that another update is coming in days to resolve the issue.  😕

[ssnider530]

This is what happened when I went on and chatted with the Support team.  He had me reboot, which of course I had already tried.  Then he gave me a list of tips for wearing the fitbit properly, Hello been wearing one for over 10 years.  Anyway, I then told him he need to escalate the complaint and that there were a bunch of us having the same issue.  Here is the email I just received. 

Hi Sussane,


Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

For help with your Fitbit device and services, see help.fitbit.com

Sincerely,

Felipe S and the Fitbit Team

[Sam1976]

Glad to hear they are accepting there is an issue and hopefully it will be
resolved ASAP

[rlmawhite]

Anyone feel like your steps are also lower than normal as well?  My friend and i walked together and her walk was 2000 more steps than mine 🫤 for the same walk

[Sigwolf]

I think an update in the coming days is more than a little optimistic.  If we're lucky, we may see something in the coming months.  They should really roll back the update until they figure out what they did wrong.

[JaneBell]

My Charge 4 GPS was working great until this past week, and although it will connect to GPS, the GPS drops after ~500 meters, even though it’s worked from these locations previously. I will keep trying all the tips, and hopefully it will resolve soon, but if it doesn’t, I will look into getting a Garmin watch.