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Charge 4 won't connect to Samsung s21

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‎04-26-2023 12:39

‎04-26-2023 12:39

  • Hi I have tried all advice I can find to resolve this issue. A hard reset, uninstalling fitbit app, turning both devices on/ off I get to putting the code in but just won't connect any help out there pls. Please consider that I am 58 years old with no knowledge of tech jargon so basic instructions if possible. Thanks
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‎04-29-2023 13:22 - last edited on ‎10-15-2024 09:17 by Fitbit Moderator

‎04-29-2023 13:22 - last edited on ‎10-15-2024 09:17 by Fitbit Moderator

Welcome to the community forums @Jan.b 

Thanks for the details regarding the inconvenience with your Charge 4.

Before considering other options, I recommend you follow these steps in order to know why you can't set up your device with your phone.

Could you please confirm if you already tried all the steps listed here to resolve syncing problems? Also, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

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‎05-01-2023 03:02

‎05-01-2023 03:02

On your phone, go to Settings. Bluetooth and turn Bluetooth off and back on. Open the Fitbit app and try to sync your device. If your device doesn't sync, restart it.

 

Regards,

Will

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‎05-03-2023 12:27 - last edited on ‎10-15-2024 09:14 by Fitbit Moderator

In response to willjoe

‎05-03-2023 12:27 - last edited on ‎10-15-2024 09:14 by Fitbit Moderator

It's good to see you in the community @willjoe 

Thanks for the advice provided.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

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