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Charge 4 won't hold a charge

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‎04-09-2023 20:16 - last edited on ‎04-10-2023 04:35 by Fitbit Moderator

‎04-09-2023 20:16 - last edited on ‎04-10-2023 04:35 by Fitbit Moderator

Charge 4 suddenly won’t hold a charge longer than a few hours. Customer support couldn’t wait to get me off the chat earlier. No support for the Charge 4. 

How  long will there be support for the charge 5??

 

 

Moderator Edit: Clarified subject

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‎04-10-2023 04:40 - edited ‎03-19-2024 06:08

‎04-10-2023 04:40 - edited ‎03-19-2024 06:08

Hi there, @Solo23. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen our Support Team was able to help you after your last post. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎04-17-2023 22:29

‎04-17-2023 22:29

The USB port or outlet is faulty. Try a different USB port or a UL-certified wall charger. The device isn't connected securely to the charging cable, or you're using a charging cable that came with a difference device or from another retailer.

 

Regards,

Will

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