Charge 4 won't hold a charge

[Sammonsgirl]

My charge 4 no longer holds its charge - is this fixable ?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @Sammonsgirl. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. 

If you haven't done so yet, I suggest following the tips and recommendations provided here Can I extend my Fitbit device's battery life? 

[Lina123]

Hi, my Fitbit charge 4 battery used to last 4-6 days. I would keep it on sleep mode, and only turn off sleep mode for 1.5 hours each day to track my exercise.

Last week, I charged my charge 4 to 100% and had it on sleep mode, and the battery died in about 8-9 hours. I did not change any settings and there were no updates. I charged it to 100% this morning and despite not using it, it died in 3-4 hours.

I’ve only had my charge 4 for 1 year and 3 months. 

[MarreFitbit]

@Lina123 Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit device before posting here.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.