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Charge 4 won't pair with my Android phone

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Good evening,

I see multiple conversations on this topic but they are older.  Has anyone had recent issues pairing their charge 4 with an android phone?  My app is on the latest version.  I have uninstalled it and reinstalled the app.  I have restarted my charge 4 and my phone.  Are there any other suggestions?

Thank you!

Moderator Edit: Clarified subject

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4 REPLIES 4

Hi there, @ALH75. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 4 won't pair with your Android phone. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

If you haven't done so yet, please see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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I have exactly the same situation and it started around the same time.  

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Hi there, @Scansell. Welcome on board. I'm sorry to hear that you're having this issue as well. 

To better assist you, please confirm that you've tried the tips and recommendations I've provided here

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Add me to the victims of whatever this is.

My last sync was 10 days ago.  Says "Firmware Version 48.20001.100.76" and "Battery Full".  There's a red exclamation by the "Sync Now" indication.  Force closed the app, no change.  My Fitbit unquestionably has been restarted as I failed to seat it on the charger properly resulting in the battery going dead which is what caused me to realize it wasn't working.  It still has not picked up the correct time.

I tried to unpair and repair, my phone goes into "Pairing", but gives up and says it can't connect to the device.  Restarted bluetooth, no change.

And, MarreFitbit--we are people who have had it suddenly quit on us.  Device compatibility is not the answer!

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