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Charge 4 won't respond to anything

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‎02-12-2023 05:41 - last edited on ‎02-12-2023 10:04 by Fitbit Moderator

‎02-12-2023 05:41 - last edited on ‎02-12-2023 10:04 by Fitbit Moderator

One day, all of a sudden, my Charge 4 just quit.  Literally the only life it has is as follows:  When I plug in the unit to charge, I get a very short vibration, but that is it.  There is nothing on the screen. It will not charge, will not restart, will not pair.  I cleaned contacts, changed chargers, nothing works.  Prior to this, the battery would last approximately 7 days, then, it died...except the short vibration.

 

 

Moderator Edit: Clarified subject

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‎02-12-2023 10:04 - edited ‎10-18-2024 06:24

‎02-12-2023 10:04 - edited ‎10-18-2024 06:24

Hi there, @Kenny-. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can get you back on track soon.

Maria | Community Moderator, Fitbit


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‎02-12-2023 10:56

In response to MarreFitbit

‎02-12-2023 10:56

Yes, I contacted Fitbit.  However,  I wasn't satisfied with their reply that the battery was dead.  The battery in my Fitbit, prior to virtually a complete shutdown, charged normally and the battery would typically last around 7 days.  I reached out to the forum to see if anyone else had this issue and what they may have do e to fix the problem.  Please advise if you have further information for fixing my Charge 4 since I am not agreeing the battery can be perfect one minute and then be completely dead 

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