Charge 4 won't show the correct time

[JulKad]

I have tried to update, sync and reset my Charge 4 several times and it still shows wrong time(-1 hour), for couple of days now..

I have no idea why it had changed because I was regularly charging it  but I can't figure it out..

Do you have any ideas what to do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @JulKad, welcome to our Fitbit Community. Regarding the wrong time issue that your Charge 4 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. After this, sync your Charge 4 again and see if it shows the correct time.

Keep me posted on the outcome.

[JulKad]

hi @JuanJoFitbit .

Firstly, I need to correct myself that I have Charge 2 (mistake on my side), not Charge 4.

Secondly, I have tried exactly what you have suggested several times already(because I was recommended to do so before) and the time is still not updated correctly. 

Can you suggest anything else?

[JuanJoFitbit]

Hi @JulKad, thank you for the clarification and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.

[kat12205]

When trying to use my fitbit as an alarm, I woke up with a start..it was off by +4 hours exactly.  When I synced it, it is now correct, but I can’t be worrying about the time being off.  Any ideas?