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Charge 4 won't stay connected to the band

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‎03-18-2022 09:40 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

‎03-18-2022 09:40 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

FitBit's Vision Statement proclaims "Exceeding Expectations" However they replaced a broken product (device breaks away from band) with a defective product (device breaks away from band!) I have tried to downscale the replacement FITBIT2 but they say that they replaced it once and that ends the warranty. HMMM? So send a customer who is seeking help in good faith the product they no longer make because of the defective device connector and they have to get rid of them, to people who will have the same problem in a week and call it a day???? Yes that does EXCEED EXPECTATIONS, unprofessional, absurd, unsatisfactory expectations. I have tried calling and the wall I get is I will talk to a supervisor and they will get back, email later same response, oh and they don't call customers. This was a Christmas gift, more like a Christmas piece of well you get it. FITBIT James Park, product manager, customer service manager, lets do the right thing.

 

Moderator Edit: Clarified subject and formatting

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‎03-19-2022 04:03

‎03-19-2022 04:03

Sorry u had to deal with this. Doesn’t surprise me. The Charge 4 is also junk and they know it. Unwilling to correct the issue. 15 months from purchase, the connector plastic/métal  broke. So now the band will not stay attached. There should be a remedy and until there is one, I will not recommend anyone get a Fitbit. 

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