Charge 4 won't sync to my phone

[Mjhyde13]

very tired of my charge 4 not sycing to the app or doing it then de sycing in a few minets or days, for past 5 months my charge 4 has rnadomlly de syncied with the app, started running slow time wish then just as randomly re sycyng with the app, Iv done all the trouble shotting steps, reset both my phones bluetuth and the charge 4 but nothing lasts more than few days befor it off line and just tracks my steps but does not send to y phone or keep prober time

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mjhyde13. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps provided above:

1. Remove the Charge 4 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Charge 4.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Charge 4.

Hope that helps. 

[Mjhyde13]

 Its an Androird 10s, and now its sinked, what ever is issuee its areal strang 1, It woulndt sync for days or weeks than it will just a strangley sync, then drop sync a day or 2 later rinse and repeete, then work juust fine for a month or 2 then boom its flaky

[MarreFitbit · Accepted solution]

@Mjhyde13 Thanks for the details provided in your previous post. I understand where your concern is coming from. 

I'm glad to hear that your Charge 4 finally synced. However, if you continue having syncing difficulties, please try following the tips and recommendations I've provided here. 

See you around. 

[Mjhyde13]

IM done I sat my fitbit on my phone over night and ut syncned, less than 2 hours waring it it desynced and lost over an hour of time  as in Phone says 3:08 pm right now fitbit says 2:43, dont know if its a phone issue or a blutooth issuee but Im tired of it

[MarreFitbit]

@Mjhyde13 I'm sorry to hear you're still having issues with your Charge 4. I understand how you must be feeling and I really appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[maxerbubba]

Thanks! My charge 4 was slow to sync but this did it. 
I used charging cable to restart it. 

[MarreFitbit]

Hi there, @maxerbubba. Welcome to the Community Forums. I'm glad to hear that the steps recommended did the trick. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.