Charge 4 won't sync with my phone

[MotorcycleMomo]

My charge 4 will not sync to the app. This has been going on since May 16th. When I try to reset it, with my Bluetooth settings, on the phone, it says an app is needed.  The Charge 4 is not recognizing the app.  This is not a new device.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @MotorcycleMomo. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Charge 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 4.
• If there is no connection, restart your Charge 4.
• Once your Charge 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[MotorcycleMomo]

Thanks! Got it!!!

[MarreFitbit]

@MotorcycleMomo You're very welcome! 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!