Charge 4 won't track my floors

[DavidQueeley]

My fitbit 4 is not counting the amount of floors I'm doing.  Any ideas ? 

Many Thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @DavidQueeley. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 4.

Please know Fitbit devices that count floors have an altimeter sensor that detects when you go up in elevation. Your device registers 1 floor when you climb about 10 feet or 3 meters. Your device uses changes in barometric pressure combined with the steps you take to calculate floors climbed.

10 feet is an average between residential and commercial floor heights. If the floors you're climbing are shorter than 10 feet, you may find that the Fitbit tracker's floor count doesn't exactly match how many floors you've gone up. For example, if you climb 3 floors that are 8 feet tall (for a total gain of 24 feet), then the Fitbit device might only tell you 2 floors because it assumes that each floor is 10 feet tall.

Make sure your not holding onto the handrail. If your Fitbit device doesn't see that your walking, no stairs will be rewarded.

Nevertheless, if the above doesn't describe your issue, (as mentioned above) your Fitbit device tracks floors by measuring changes in air pressure through a small hole in the back of the Charge 4, so if this hole becomes blocked then it can cause this problem.

With that being said, please try cleaning it with by following these steps How do I clean my Fitbit device? 

Don't forget that Fitbit devices that count floors have a small hole (altimeter sensor) on the back of the device so please don’t insert any items, such as paper clips, into this hole as you can damage your Charge 4.