Charge 4 won't track my health metrics data

[SunsetRunner]

For the past week my charge 4 has not recorded any sleep data or updated the health metrics. The battery is fully charged, I have tried it on both wrists inside and out, clean it daily and even reset it and still nothing. Any other ideas I can try? 

Moderator Edit: Clarified subject

[Cherylspinks]

hi the same thing hampering to mine iv rebooted it and now it's still the over night heart variables hope someone has an idea 

Moderator Edit: Formatting

[MarreFitbit]

Hi there, @SunsetRunner. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 4 before reaching out. @Cherylspinks Welcome on board! 

Please take into consideration the following information in order to get your health metrics data:

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
• To track your blood oxygen saturation, confirm you have an SpO2 clock face installed. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

[Cherylspinks]

Thank for replying iv been using my charge 4 since August last year and was
fine but then a week ago it just stopped iv have cleaned it and rebooted it
so maybe in a few days when it's had time to record thanks again

c spinks

[SunsetRunner]

I read on another blog to turn off the heart rate monitor. So I turned it off for about 5 mins the turned it back on and last night it recorded breathing rate, heart rate variability and skin temperature. Maybe give that a go 

[Cherylspinks]

Hi thank you I will do that now thanks

c spinks