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Charge 4 won't track my sleep stages

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‎02-04-2022 04:42 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

‎02-04-2022 04:42 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

My charge 4 doesn’t track my sleep pattern properly.  I have tried wearing it tighter or looser and on different wrists but it just gives a generic score with No stats.  Occasionally I’ll get a proper sleep pattern to review 

 

Moderator Edit: Clarified subject

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23 REPLIES 23

‎07-27-2022 08:52

In response to jogoderic

‎07-27-2022 08:52

I have the same problem and have  received the same unhelpful responses from customer support. Very disappointed with the product and its reliability. 

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‎08-15-2022 05:00

In response to MarreFitbit

‎08-15-2022 05:00

I have tried all the standard suggestions several times.  Have worn various fitbits for years. Got my Sense on 4/30  and it worked great for a coupld of months.  Now it won't give me my sleep stages.  I need help!  

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0 Votes

‎08-15-2022 05:43

‎08-15-2022 05:43

Unfortunately, I had the same experience with my Charge 4. I received many fruitless suggestions from tech support, but not much in the way of actionable information. This appears to be a known bug across multiple device types and they don't have a fix. Their position is basically "it sucks to be you". It's ashame, since I like the device otherwise. I'm still shopping around for other alternatives.

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‎02-26-2023 04:12

‎02-26-2023 04:12

My charge 4 doesn’t track my sleep properly at the weekend usually on Saturday night it says I woke up at 2.24 am this morning I didn’t I don’t understand 

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