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Charge 4 won't track steps nor HR

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‎05-09-2023 08:49 - last edited on ‎05-10-2023 07:53 by Fitbit Moderator

‎05-09-2023 08:49 - last edited on ‎05-10-2023 07:53 by Fitbit Moderator

Not tracking my steps, or heart rate etc.

 

 

Moderator Edit: Clarified subject

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‎05-10-2023 07:56 - edited ‎05-26-2023 11:39

‎05-10-2023 07:56 - edited ‎05-26-2023 11:39

Hi there, @Scout1960. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

If your Charge 4 is not tracking any of your data, please restart it by following the steps provide here How do I restart my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-10-2023 07:56 - edited ‎05-26-2023 11:39

‎05-10-2023 07:56 - edited ‎05-26-2023 11:39

Hi there, @Scout1960. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

If your Charge 4 is not tracking any of your data, please restart it by following the steps provide here How do I restart my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-07-2023 12:49

In response to MarreFitbit

‎07-07-2023 12:49

My Fitbit charge 4 isn’t tracking my steps accurately, I walk 300 steps and it’ll record 27 or 35 steps 

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