Charge 4 won’t turn on and doesn’t work properly

[moors.en.co]

Issues started with GPS related problems… Then issues with backlight started occurring… Now it won’t turn on anymore. Can’t sync, tried the reset, but a smiley comes up and nothing after that… I regret ever buying this model! 😑 Need some help getting the watch up and running again… 

[DavideFitbit]

Hello, welcome to the Community forums, @moors.en.co. 

Thank you for the information provided about the problem you've been experiencing with your Charge 4 and that you already tried a few troubleshooting steps. 

In addition to the restart procedure you mentioned earlier, If this is related to the battery (not charging properly), please make sure that you've followed the steps provided in this article. 

Regarding the other problems you've been experiencing with GPS and the backlight, could you please provide more information? 

I'll be around. 

[moors.en.co]

The fitbit just keeps on vibrating… The smiley also appears every now and again.

As for the other issues, I will provide more info when the first is resolved. The watch is still very much dead…

Kind regards, Christella

Verstuurd vanaf mijn iPhone

[DavideFitbit]

@moors.en.co Thank you for your reply and confirming that you already tried all the troubleshooting steps mentioned earlier. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

Have a great day. 

[Jsaun]

Help! I have this same issue! I had to restart 3 months ago when it unexpectedly died.  Two days ago, it shut off again with 70% battery.  Plugged it in and tried to restart, but it just vibrates.  The smiley face comes up for a second, but nothing else happens.  

[DavideFitbit]

Welcome to the Fitbit Community forums, @Jsaun. 

Thank you for sharing that you've been experiencing the same inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

In this case, since you already tried the restart procedure and you continue to experience the same problem with the display not responding, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.