Charge 4 won't turn on or charge

[Howellt]

As of yesterday morning my charge 4 just wouldn't turn on. I assumed it was dead so put it on charge as of this morning it still will not turn on

Update: Also I have not had this fit bit a year yet.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Howellt. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[MarcH87]

Hi!
Did u get any help? I have almost the same problem. 

[MarreFitbit]

Hi there, @MarcH87. Thanks for stopping by in the Community Forums. 

It looks like you're still in contact with our Support Team in regards to this matter. Please stay tuned to your inbox, someone will reach out to you soon. 

Have a good day. 

[tlv_kat76]

I have same issue with charge 4 not turning on is charged please can someone say what fixed it?

[hmg.adv]

Same issue. It was supposedly charged at least more than half but screen went black. Cannot restart because side button is not working.

I tried changing the clock face and a loading bar appeared, after that it went dark again. The side button is completely unresponsive but the green lights under the watch work as it senses when I tap it. I even tried using my new Fitbit charger thinking the older one is busted and wiping the charging port with a cloth sprayed with alcohol. It still seems to be syncing because app says it did when I tried but I haven’t been wearing it because that’s useless. Chatted with support earlier and they said they will send me an email but none was received.

[Howellt]

My battery would no longer hold a charge

[lsilvamiguel]

Hello All, I'm facing the same issue. Is there any fix for this?

[tlv_kat76]

I had to call tech support ended up having to get a replacement sent to me.

[lsilvamiguel]

Hey tlv_kat76 and all. Thanks for your replies and testimonials.

My Charge 4 fit, I think it has more than 2 years with me. Do you think I'm still entitled to get a replacement for it?

[tlv_kat76]

I would check with them see if Eligible for replacement since this seems be
happening a lot. I would think it would be if it be issue and I would hope.
They would cover it but I can't say it for sure