Charge 4 won't turn on or charge

[Dancerchick]

My charge 4 suddenly stopped working, it was 54% charged, now it won't turn on or charge. I've tried 2 different chargers/outlets. 

Moderator Edit: Clarified subject

[Julia_G]

Hi, @Dancerchick , have you tried giving it a restart?  Instructions are here .  Please try this a few times, as a single restart does not always work.  

Good luck and let us know how it goes.  Welcome to the forums!

[MarreFitbit · Accepted solution]

Hi there, @Dancerchick. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

If the restart suggested by @Julia_G doesn't work and your Charge 4 doesn't vibrate during the restart process, please follow the steps below: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.