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Charge 4 won't turn on or charge

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‎03-02-2024 10:55 - last edited on ‎03-03-2024 10:32 by Fitbit Moderator

‎03-02-2024 10:55 - last edited on ‎03-03-2024 10:32 by Fitbit Moderator

My charge 4's battery will not charge. I have tried numerous times in numerous places and the screen remains blank.  What are my options? I would to continue to use it if possible.

Moderator Edit: Clarified subject

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‎03-03-2024 10:35

‎03-03-2024 10:35

Hi there, @SR1005. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 4 is still not charging or turning on. I will do my best to help you with this!

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa Charge 4. I would recommend trying this maybe twice in a row if a first try doesn’t work.

Maria | Community Moderator, Fitbit


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