Charge 4 won't turn on

[Milo_267-]

Two nights ago I went to check my Fitbit and it would turn on and the screen was black. I thought it must be out of charge so I put it on the charger overnight. In the morning it still wouldn’t turn on and on the Fitbit soo it still said it was on 11% and was still tracking my steps and heart rate. I’ve had my charger 4 for three years and this is the first time this has happened. 

Update: I meant to say Fitbit app*

Moderator Edit: Clarified subject

[Nikalis]

I have the same issue. My isn’t turning on at all despite charging it all night with the Fitbit cable (I didn’t use a different kind).  I got it three years ago, can the battery be dead already?

[MarreFitbit]

Hi there, @Milo_267- @Nikalis. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 devices before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can et you back on track soon. 

[Milo_267-]

My charge 4 still isn’t working

[Mmalone]

Mine is doing the same thing right now!!!! It says 83% charged but dark screen until I attach to charger then it shows a smiley face then I can detach charger and im able to scroll screen however while it was unresponsive it didn't collect my hard earned steps!!! I compete with myself to get steps in and **ahem**it I thought my charge was just a goner... I see multiple people having this issue with charge 4 in the last 24 hours is it a software issue??? Please help me keep my new found favorite motivator motivating😁 I have come to love my charge 4, at the moment I'm spending too much time trying to get it to work. Any body solved this issue yet??? Thank you 

[Negin]

I have the same problem. Please help.

[msabel]

I’m having the same problem.It definately isn’t the battery.  Just rebooted my Charge 4 and hope that will fix the issue. Does anyone else have any tips?

[Mmalone]

I left mine alone for a week then tried charging it again and it worked
fine…. It’s back to its usual self other than battery life drains faster
but ya give your bit a rest until fully dead then try again… Fitbit was of
no help to me at all this was from me trying on my own to avoid spending
money on a new gadget

[msabel]

Thanks! I’ll try that as rebooting didn’t work. 

[willjoe · Accepted solution]

If your Charge 4 won't turn on, here are some troubleshooting steps you can try:

Check battery level: Make sure your Charge 4 has enough battery power. If the battery is drained, you may need to charge it before it will turn on. Connect it to a charger and let it charge for at least 30 minutes.

Try a different charger and cable: Sometimes a faulty charger or cable can prevent your Charge 4 from turning on. Try using a different charger and cable to see if that resolves the issue.

Check for physical damage: Inspect your Charge 4 for any physical damage such as water damage, visible cracks, or other signs of damage. If there is any physical damage, it may be preventing your Charge 4 from turning on.

Restart your Charge 4: Press and hold the button on your Charge 4 for at least 8-10 seconds until the Fitbit logo appears. This will perform a hard reset on your Charge 4 and may help to resolve any software issues.

Regards,

Diana

[merquilts]

I am having same issues and the restart is not working, my charge 4 is dead]

Please reply, thanks

[RodrigoMFitbit]

@merquilts Welcome to the forums. I will be happy to help you get your Fitbit Charge 4 running again. 

Thanks for the initiative to solve this on your own. In case your device is not responding, I recommend you take a look at the tips in the following article: Why isn't my Fitbit device's battery charging?. There is a tip for every possible scenario. Give it a try.