Charge 4 won't update the time and date

[Ray94903]

After my Charge 4 battery went down to 5% I recharged it and I get the 100% smiley face but the display is stuck on Jan 7 (2 days ago at the time of writing) and my step count is stuck too. Is there any way that I can "reboot" my Fitbit either on the device or via the desktop? Or is there another way to make my Fitbit behave itself?

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Ray94903. Thanks for stopping by in the Community Forums. 

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

[Ray94903]

"To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image." - and then what? And no, no time zone changes.

Despite the smiley face indicating 100%, I tried charging yet again and it looks like my Fitbit was in fact not charged at all. The charging device for the Charge 4 and 3 (what an ironic misnomer!) is notoriously flaky but then Fitbit has always been deficient in charging mechanisms and straps, and I speak as a loyal if exasperated customer since day 1 - I had the very first Fitbit and have stuck with the company through thick and thin. Despite it being extremely difficult to seat the charger securely, I will accept responsibility for not "clamping" the charger to the device correctly. So now I will wait overnight and see if, once it's fully charged, I connect again. 

Thank you for spending the time to help me solve the riddle and hopefully, I'll be able to get up and running tomorrow.

[Ray94903]

@MarreFitbit  So now I am fully charged but I can't seem to connect. I get to a screen that says "Found it!" but the spinning "Connecting" icon spins forever, then I get "Error" and then I get "Try again." Which I have done repeatedly with no success. Any suggestions?

[Ray94903 · Accepted solution]

@MarreFitbit  So I finally deleted the device, added it again as if it was a new device, and we are now finally synced and working again. As I said before, I am a loyal customer but as a former boss once told me: "I don't question your loyalty, but I do question your intelligence!"  Time to start looking around for a replacement I think.