Charge 4 won’t xharge

[Crestajackie]

my charge 4 won’t charge. I have cleaned the pins with alcohol, it vibrates for quite a while when attached but then nothing?

[JuanFitbit]

@Crestajackie , A warm welcome to the Community ! Thank you for your efforts. 

It seems that you already read this: Why isn't my Fitbit device's battery charging?

If so, then give our team a call or chat with them, so that they get a closer look at your case. 

Here are our contact options. 

See you around. 

[charltonjohn50]

i have only had my fit bit 17 months and am very disappointed at its non performance. I could not get any response from the fitibit. I tried the restart and got a happy face which lasted about 2 minutes . The fitbit was still syncing to the app and at that time said the battery was 40% charged. Whilst charging the fitbit itself got exceptionally hot for about an hour then went completely dead. I purchased a new charger thinking the charger might be at fault.

When I connected the new charger it was no different but the fitbit was vibrating for a long time and also making a humming noise which could be heard in next room!! When I restarted it I was able to sync and battery power read 1%. It continued to charge until 7% then seemed to die again and is now dropping back to 1%. This time after restarting the fitbit now probably about 20 times the display showed  fitbit not charging.....well I knew that anyway. So basically I have tried everything . Both chargers seem to do the same thing so the money was wasted completely on a replacement. If there is no solution to this I do not think I will ever buy another fitbit as I never expected it to only last 17 months

[Crestajackie]

This is exactly what has happened to mine. I’ve had mine 25 months! Don’t know what to do next?

Sent from my iPhone

[charltonjohn50]

i am hoping someone from Fitbit will contact me as I see their contact no is in USA

[JuanFitbit]

@charltonjohn50 @Crestajackie , Nice to have you back. Thank you for your messages, efforts and keeping me updated. 

In that case, please give our team a call or chat with them, so that they get a closer look at your case and provide you with further support. 
Here are our contact options.

@charltonjohn50 , may I ask you where are you located so that I can provide you with the link for our team in your region?
Or try scrolling down on the Support site, and on the bottom left side, you'll see a flag. Click on it a choose the one on your location to see our options to contact Support. 

See you around. 

[Crestajackie]

Cardiff, South Wales

Sent from my iPhone

[Crestajackie]

Sent from my iPhone

[charltonjohn50]

i am in London UK

[Akidil]

Exact same issue. 

Bought mine in UK,  living in Dubai, UAE.

Bought 2 together with my wife, hers is fine, only 17 months ago. 

[Akidil]

I found some articles about it online. 

I managed to erase all user data and reset my fitbit and pair with my phone from scratch. 

That seemed to help for maybe an hour, then started acting up again. 

It showed charging, reached 70%, then started draining the battery while plugged in, went a the way to zero and got super hot, vibrating like crazy. 

And now it's dead again. 

[charltonjohn50]

seems like the same fault. as you are in dubai and we have been having a heatwave maybe the fitbit batteries are affected adversely by the hot weather. Anyway I am now talking to fitbit support and they told me that I will need to send it to them so they can investigare

[JuanFitbit]

@charltonjohn50 , Thank you for keeping us updated and taking the time to contact Support.  They'll be contacting you via email as soon as they have more information about your shipment and/or case.  Keep an eye open on your inbox.

@Crestajackie  Thank you for your information. The link for our Support in the UK would be this one
@Akidil , Thank you for your message, also you could use the contact in the UK and let them know your location and region where you purchased the Charge 4. Our team will be more than glad to help you both further. 

See you around