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Charge 4 - wrist strap

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‎07-04-2022 14:33 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

‎07-04-2022 14:33 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

After 18 months, my Charge 4 literally dropped off my wrist while I was sitting reading. Any other time and I'd probably have lost the watch. The section with the buckle (unfortunately not the side which I have a backup (longer) replacement for) had snapped in half. Is this normal?

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‎07-04-2022 18:43

‎07-04-2022 18:43

@Jane443 , nice to see you here. Thank you for your message and feedback 

 

The best thing to do is to contact support.

They will be happy to investigate your case.

Chatting or calling is usually quicker.

 

Sporty greetings

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎07-10-2022 18:59

In response to JuanFitbit

‎07-10-2022 18:59

Hi Juan,

Thanks for the tip. I contacted support and got passed along to the warranty folks. The watch was no longer under warranty but they offered me a discount on a new device. Seeing I don't need a new device and the discount couldn't be applied to a new strap, it was kind of useless. Ironically, I had bought my husband a Fitbit just a week before my strap broke, so I might have surprised Fitbit by actually taking advantage of their offer if only the timing had been slightly different LOL.

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