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Charge 4 wristband connection broke off

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‎11-28-2021 17:53 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

‎11-28-2021 17:53 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

I do not know if my Charge 4 is still under warranty. It was shipped Jan 2021.  But the connection for the wrist strap just broke off without any known stress.  Is there any way to repair this?  I tried super gluing it back on but obviously did not get is back together well because the band will not stay connected.

 

Moderator Edit: Clarified subject

 

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40 REPLIES 40

‎05-31-2023 08:11

In response to YojanaFitbit

‎05-31-2023 08:11

It's the screws in the mechanism. They get corroded and break off. A really bad design flaw for a product that is supposed to be water-resistant. 

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